Design, Event, sketchbook

At DesignUp19

I just came back from DesignUp 2019 which isn’t just a design conference, it’s made by designers for designers. This year it was bigger and better than ever. In the conference lineup there was a mix of data+design, the pluralities that exist in India with design for the social sector, design leadership and a number of varied workshops. Here are the sketchnotes of the talks I attended:

Jon Kolko: Creativity

Jon talked about four ways in which design leaders can help to enhance creativity of their teams – to acknowledge feelings, tame ambiguity, drive a vision and let teams run wild. For example, designers feel vulnerable when putting up their work for a critique, so respect and acknowledge that. In a critique, he said, there should be no hierarchy. The highest paid person in the room is equal to everyone else, it should be a democratic process so foster trust. Another aspect of a design leadership is to set a vision – frame the problem and humanize it.

“Show the team why there’s a reason to believe. Bring the design criteria to life.”

Dave Malouf: Design Ops – The power to amplify design value

Dave’s talk finally gave me a name to some of the activities I’ve been engaged in over 2019 – hiring and setting up the design team and the comms for Microsoft Edge Design in India. For a long time, until I heard from Dave, I didn’t really think I was doing real “design” – but I realized after this talk, that I was setting the foundation for the team now to start performing at their best.

Design Ops basically creates time for design teams by streamlining effort and communication, to focus and put their best energy on the most creative aspects of the work. For scaling a design team and ensuring a quality practice that creates quality experiences, design ops is a must. Dave’s talk focused on principles and values to guide with.

“So that we mutually understand and value what is quality design output, AND quality practice is. Design Ops carries the burden.”

  • Socialise design quality
  • Quantify it
  • Critical design language
  • Monitor to learn and adjust

The design process (and proud to say we use the shiny double diamond in our team) that helps to explore multiple approaches:

Dave also explained how should design teams use quantitative and qualitative data:

  • Methods for collecting the right data as part of the design process
  • Instrumentation to be built in to capture the right data
  • Dashboards to turn data into insights

BTW, Dave founded the ixda – and that’s where I learnt how to be an interaction designer way back in 2004…

Andy Budd: An accidental design leader

I had been reading Andy’s blog since 2004, and he was one of the early designers, and his talk was about the roles and responsibilities of design leaders.

An absolutely fantastic talk that made we wish I had a design mentor back when I was struggling to understand how to lead design teams. Now after 5 years or so, I may have learnt all these, only with a few battle scars and heart burn.

Andy talked about 5 things: Hiring the right designers for your team, retaining them and helping them stay creative, giving them the space to thrive and managing up and down.

The ideal talent pyramid

“Give your team the air cover to support learning and growth.”

Accountability Ladder for designers

For more guidelines visit his site Clearleft.

Panel: Roti, Kapda or Mobile

This panel, moderated by Ripul Kumar was about how Indians are changing as a result of their high mobile usage.

People will find a digital consumption equilibrium.”

Navneet Nair of Phonepe

“People expect pleasure out of productivity.”

Payal Arora, author of The Next Billion Users

Payal Arora: Design for the next billion users

Payal spoke about the 5 needs of the next billion users: Fun, Flexibility, Family, Fusion and Friction, and the need to understand the nuances of contexts.

“We need friction to protect people from themselves – to provide a pause before action.”

Design for Social Good: Devika KrishnanAkshay Roongta

We are “maker-centric not market-centric” no matter what the project brief or design process is!

Devangana Khokhar: Data for Social Good

Arindam Mukherjee: Insights for Product Development

Another awesome talk which I couldn’t draw – because my pen had run out of ink – was “Design Leadership without losing your hair” by Param Venkataraman.

“The higher you go, the deeper you need to look.”

What was nice was that lots of speakers recommended books like Orbiting the giant hairball, Design the life you love, etc. There were so many more talks that were happening in parallel that I missed, including Alyssa Naples’s talk. It was really difficult to be at each of them. Plus there were all the wonderful conversations that happened at the edges of the conference.

The Microsoft Edge designers getting their books signed by Jon Kolko

All in all, a great conference – lots of validation, new learning, new ideas and new people to connect with! Looking forward to the next!

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Event, Technology, Work

Grace Hopper Celebration India 2018: A designer’s perspective

It was my first ever Grace Hopper India Conference for women in tech and having a reputation as a top conference for tech, I had high expectations from it. And more so because it was organized by women – who were, from my experience in corporate life, organized, efficient, empathetic and warm.  And this year there was even a Design in Tech track. Naturally I was curious and interested.

This year the event was very large with nearly 5000 attendees, 440 companies, and about 300-400 odd attendees from Microsoft itself. There was also 1% men in attendance, the largest ever in GHCI, as we heard in the keynote.


A celebration of women in tech

Beyond the usual welcome and introductions, the first keynote speaker was Lori Beer (Global CIO, JP Morgan Chase). She shared her journey of moving from technology to finance. The key takeaway from her keynote was her message to Pay it forward – what kind of impact can you make in your own way, how you can support other women in the field and what can you give back to the women in tech community.

All the first day talks, including the keynotes, were almost calls to action to the women attendees – about owning their career and believing in themselves. It might seem redundant for some, but for most of the audience, these messages really resonated because we work in a primarily male-dominated profession, even now.

I’ve always been a designer in tech and for most of my career I have been the only woman in the room and had never seen women at the India leadership level until recently. Younger colleagues have asked me why that matters, but it does.

It takes a lot of grit to speak up when you’re the only woman in the room when you might be the only one with a different point of view. It takes a lot of determination to overrule interruptions and still make your point. It takes a lot of perseverance to imagine your own career path when you don’t identify with any of the role models in front of you because they didn’t have to make the same choices of pregnancy, motherhood and parenting.  It takes a lot of courage to come back to work and prove yourself again and again because you made different choices than the people in power.

For many, this set the tone for the rousing and motivating experience for the next 3 days.

However what could have been done better was to include the male attendees into the conversation, but there was no acknowledgement of the men and how the genders can collaborate/support each other better. After the first initial mention of the 1% men stat they were forgotten in most of the sessions I attended. Like SheroesSummit, this could have been a great platform to not repeat the biases of the past and start on a more inclusive note, and possibly including different gender identities.

Design and tech

The conference content was significantly tech-intense and of good quality from what I heard and experienced. There were at least 5 parallel tracks running so it was quite easy to miss out.

Though the organizers had tried to address multiple themes within Design in tech, like de-mystifying Design, Design Thinking, the journeys of a few well-known women Design leaders, and how to transition to a UX career if one is so inclined, there was a fundamental lack of interest in the evolution of Design in Tech or in trying to understand the relationship between Design and UX – the terms were used pretty interchangeably. For a number of attendees, this was an intro to Design so there was a risk of miscommunicating the concept of design and its role in technology.

These were the talks that stood out for me:

Inclusive Design and Accessibility: Swami Manohar from Microsoft Research

Dr Manohar began by talking about recognizing your privilege and exclusion, before addressing inclusive design, and why diverse perspectives matter. His point of view, which is Microsoft’s point of view about Inclusive Design is that if we make it better for the usually excluded group of users, we make it better for everyone.

From How to Design, Innovate, and Create Designs that People will Love: A panel with women design leaders.

“Wait for the right moment of insight – a non-obvious, disruptive insight.”

Sonia Manchanda

 Among the panel there was Sonia Manchanda and Anuradha Madhusudan who really stood out for me.

“Ask yourself, does this idea fit into the narrative of the company?”

Anuradha Madhusudan

It was interesting for me to see how much curiosity there was around design. It shows that not only is there a lack of designers in the field, but also not enough designers who can demystify and evangelize their process and work to their tech partners in meaningful ways. There was a whole session on developers who want to become designers.

A case study about how these developers, Sampada and Aslesha, used design thinking to solve a real problem. I was quite impressed by their level of empathy and how they learnt and applied the design process while solving this problem.

This talk Design for Conversational Interactions by Vidhya Duthaluru and Vandana Abraham was really good, crisp and useful. From a project they had done for Uber, Vidhya succinctly identified all the steps one needs to think about while moving an interaction to a conversational experience.

This was a set of useful conditions to know while Designing for Emerging Markets by Muzayun Mukhtar.

The gender conversation

As I mentioned above, this was a celebration of women in tech. But the idea of “women in tech” itself was a bit fuzzy to some. In almost every talk I attended, by women and men presenters both, there were some sweeping statements about why women would be good at design or women would be good at accessibility or women would be good at storytelling – it’s not about gender, it’s about the person and the skills! This not only reinforced gender stereotypes but also diminished the content of their talk for me.

Despite this and some other logistical challenges, #ghci18 was a great experience and I also managed to catch up with friends from elsewhere at the conference. I met a number of really nice women and found that spending time in the company of women can be very supportive and affirmatory. If nothing else, that’s one good reason to go to women in tech conferences every year!

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Event, Life

The empty space

A couple of months ago we lost our beloved Dida, our mothers’ mother. When I lose someone from my life, I have a ritual of committing to paper all the memories before they grow dim in my mind. This is one of those ritual drawings.

For all the cousins: Rishi, Ribhu, Reshmi, Ruby, Nikon, Bimbo, Josh-da, Mishti-di, Babun-da, Pushan-da, Raja-da, Ruchi-di, Rinku-di, Badshah-da and Tupshi.

Dida

Bengali words

Hall-ghar: the big room, literally the hall
Adda: A gathering for gossip, among other things. Wikipedia definition
Taash: cards
Kodbel: A fruit
Putiram: a sweet shop
Eecha: A sweet made with coconut in the shape of prawns from East Bengal
Cheet: A gur candy probably invented by my Dida
Patla Dal with kaalo jeera: Watery dal made in the East Bengal way
Daler Bora, Daler Paturi: Dishes made with lentils, from East Bangal
Mourala Maachch: Tiny fish from the Bay of Bengal

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sketchbook, Technology, travels

Rishikesh, lord of the senses

There is something special about a midweek holiday. Being the crazy workaholics that we are, we surprised ourselves with this rare treat last week, and drove up to Rishikesh in Uttarakhand. The last time we went on holiday, there weren’t any people to sketch, so this time we made sure that we’d get some suitable moments. 001

002[At the ghats we look around for peace, shade and people to draw.]

003

[The photographer sits and talks about another two months…and then. I couldn’t keep up with his Hindi.]

 004

This is not the brown boy, though it looks like him.

And here’s a restless little flower seller.

005flower

[Drawing from life is tough, but it must be done. It’s the only way to get away from the pre-conceived imagery in my head.]

007

[Here we are at Triveni Ghat waiting for the arati to start. It was very beautiful when it happened.

Prayer and worship always catch me unawares and I never know what to do.]

At one of the ghats we met Or, a graphic design student from Israel. He wanted to talk about moleskines and pens.

008

“Everyone is a hippie here, or a yoga nerd! I don’t want to talk about yoga or music.”

He was rather funny. “But India has karma, I love that concept.”

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Our spiritual quest was punctuated by birthday calls from friends, all recommending their special things to do in Rishikesh, with love. And I kept thinking about all our beloved apps and digital services, which are just isolating us from each other more and more, and that just hearing the voice of a dear one on the phone is all it takes.

When we were not drawing people at the ghats, we spent time on the terrace of the hotel, watched birds, napped in the hammock, and listened to the Vedanta podcast about the price of success.

010

011

At other times we talked about the most human human.

Finally while stirring coffee we identified our purpose of the holiday – do nothing.

It’s much easier to have fun after that.

012

[At breakfast one day this girl was sitting so calmly, and waiting for breakfast. Maybe the point of a holiday like this is really to slow down, savour the moment.]

You can see how much I over-analyze. It’s hard to be in the moment sometimes.

013

 [We stayed a few hours more for the zently relaxing yoga class. What a perfect holiday. Sigh.]

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Event, sketchbook

A happy new year with last year’s sketchbook

As always I’m wishing everyone a happy new year in Feb because that’s when it really hits me. Happens to you also I’m sure – so a very happy new year. Last year I had a great year and a great sketchbook, most of which I was too lazy to scan. So here goes.

I think it was October (?) that I happened to go to the book launch of Gandhi before India by Ram Guha.  Until the session began, I amused myself by drawing the people in the audience. If any of you reading this post go to book launches, please don’t stop – I love drawing faces of book lovers – a refreshing change from the blue line Delhi metro commuters.

2013-rg01

and here are some insights from Mr Guha about writing biographies:

1. Never anticipate

2. Look for sources that emanate from the person himself

3. One must flesh in the secondary characters

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