Design, Event

Sketchnoting @DesignUp22

Last week I had the greatest pleasure of attending DesignUp 2022, the first in-person Design conference in India in 2.5 years. As always, DesignUp has a high bar for quality and this time also it did not disappoint. There were wonderful talks by the speakers and unconference events.

Here are some of my sketchnotes from the conference:

It started with an insightful talk by Nav Pawera on Design in Agriculture

I loved how Nav’s talk took us on their journey of research and design, as the team figured out the relationship farmers had with tech, the role that ground agents (Sahabat Jiva’s) played in their research, evolving the co-creation sessions, and finally at the end of the first year, that the team learnt to get over their own biases as designers! Such a huge learning, that shows amazing self awareness as a team.

Graphic designer and illustrator Kriti Monga shared her insights from living a designer’s life, around the themes of craft, curiosity, courage and living a creative life

Her projects showed how she leans into using her hands and the physical experience to guide her toward exploring ideas further into experience beyond the visual.

Krish Ashok‘s talk on Strategic Laziness was funny and clever.

Writer and designer Lauren Celenza‘s talk spoke truth to some uncomfortable topics we never articulate, about being designers in tech. Her thoughtful and insightful talk resonated with me and the experiences I’ve had in my career in multiple ways.

This quick sketchnote below was for the panel discussion on Design for Bharat moderated by Suresh Venkat.

The second day started with a talk on music and structure by musicians and designers Drupad and Neeraj Mistry. A lovely zen-like beginning to the Sunday morning. Unfortunately, my iPad gave up and I had to draw on paper.

Anek: Design in Diverse Societies by Prof Girish Dalvi was phenomenal, and deservedly got a standing ovation from the audience. Civic signage in India include multiple languages – but English always stands out. Girish informs us that it is because the Indian language typefaces have not been properly designed to scale. As he led us through their process & journey, we learnt about type forms and the craft beyond the digital that is needed. Thanks to their type foundry Ek Type, open sourced via Google Fonts, we now have these ubiquitous typefaces used from signage to media to even WhatsApp forwards!

My friend Ayaz Basrai of The Busride Labs shared their work on the India Futures Project, a speculative design project on the future of India around multiple themes. It was marvelous, challenging our current perspectives with dark visualizations laced with humor. Like a Powers of Ten, it took us to the hive mind of bees and zoomed out through the talk to the overview effect experienced by astronauts in space…

I missed a bunch of talks in the middle, for example my friend Ashish Goel’s talk on courage, Meeta Malhotra’s talk on getting designers a seat at the table, as I was prepping for my own talk on looking for Creative Joy at work. Here’s Rasagy, Meera Sapra and Manali Mitra sharing their captures of my talk.

Designer Ruchita Madhok shared lovely stories about stumbling upon design history 😛 and turning inspirations into passion projects.

During the event, I also helped out with the Unconference events, Sketchnoting with Rasagy and Storytelling with Suresh Venkat, learning as much as we shared, and being totally blown away by the creativity of the participants.

I had forgotten how wonderful and inspiring conferences can be, and DesignUp recreated all that magic all over again, a passion project by designers for designers. A big shoutout to the volunteer team (in which I play a bit part), led by Jay, Shiva, and Narayan.

To see more coverage head over to the DesignUpConf Twitter page.

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Design, Event, sketchbook

At DesignUp19

I just came back from DesignUp 2019 which isn’t just a design conference, it’s made by designers for designers. This year it was bigger and better than ever. In the conference lineup there was a mix of data+design, the pluralities that exist in India with design for the social sector, design leadership and a number of varied workshops. Here are the sketchnotes of the talks I attended:

Jon Kolko: Creativity

Jon talked about four ways in which design leaders can help to enhance creativity of their teams – to acknowledge feelings, tame ambiguity, drive a vision and let teams run wild. For example, designers feel vulnerable when putting up their work for a critique, so respect and acknowledge that. In a critique, he said, there should be no hierarchy. The highest paid person in the room is equal to everyone else, it should be a democratic process so foster trust. Another aspect of a design leadership is to set a vision – frame the problem and humanize it.

“Show the team why there’s a reason to believe. Bring the design criteria to life.”

Dave Malouf: Design Ops – The power to amplify design value

Dave’s talk finally gave me a name to some of the activities I’ve been engaged in over 2019 – hiring and setting up the design team and the comms for Microsoft Edge Design in India. For a long time, until I heard from Dave, I didn’t really think I was doing real “design” – but I realized after this talk, that I was setting the foundation for the team now to start performing at their best.

Design Ops basically creates time for design teams by streamlining effort and communication, to focus and put their best energy on the most creative aspects of the work. For scaling a design team and ensuring a quality practice that creates quality experiences, design ops is a must. Dave’s talk focused on principles and values to guide with.

“So that we mutually understand and value what is quality design output, AND quality practice is. Design Ops carries the burden.”

  • Socialise design quality
  • Quantify it
  • Critical design language
  • Monitor to learn and adjust

The design process (and proud to say we use the shiny double diamond in our team) that helps to explore multiple approaches:

Dave also explained how should design teams use quantitative and qualitative data:

  • Methods for collecting the right data as part of the design process
  • Instrumentation to be built in to capture the right data
  • Dashboards to turn data into insights

BTW, Dave founded the ixda – and that’s where I learnt how to be an interaction designer way back in 2004…

Andy Budd: An accidental design leader

I had been reading Andy’s blog since 2004, and he was one of the early designers, and his talk was about the roles and responsibilities of design leaders.

An absolutely fantastic talk that made we wish I had a design mentor back when I was struggling to understand how to lead design teams. Now after 5 years or so, I may have learnt all these, only with a few battle scars and heart burn.

Andy talked about 5 things: Hiring the right designers for your team, retaining them and helping them stay creative, giving them the space to thrive and managing up and down.

The ideal talent pyramid

“Give your team the air cover to support learning and growth.”

Accountability Ladder for designers

For more guidelines visit his site Clearleft.

Panel: Roti, Kapda or Mobile

This panel, moderated by Ripul Kumar was about how Indians are changing as a result of their high mobile usage.

People will find a digital consumption equilibrium.”

Navneet Nair of Phonepe

“People expect pleasure out of productivity.”

Payal Arora, author of The Next Billion Users

Payal Arora: Design for the next billion users

Payal spoke about the 5 needs of the next billion users: Fun, Flexibility, Family, Fusion and Friction, and the need to understand the nuances of contexts.

“We need friction to protect people from themselves – to provide a pause before action.”

Design for Social Good: Devika KrishnanAkshay Roongta

We are “maker-centric not market-centric” no matter what the project brief or design process is!

Devangana Khokhar: Data for Social Good

Arindam Mukherjee: Insights for Product Development

Another awesome talk which I couldn’t draw – because my pen had run out of ink – was “Design Leadership without losing your hair” by Param Venkataraman.

“The higher you go, the deeper you need to look.”

What was nice was that lots of speakers recommended books like Orbiting the giant hairball, Design the life you love, etc. There were so many more talks that were happening in parallel that I missed, including Alyssa Naples’s talk. It was really difficult to be at each of them. Plus there were all the wonderful conversations that happened at the edges of the conference.

The Microsoft Edge designers getting their books signed by Jon Kolko

All in all, a great conference – lots of validation, new learning, new ideas and new people to connect with! Looking forward to the next!

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Event, Life, sketchbook

Fifteen years with the brown boy

Today the brown boy and I celebrate fifteen years of being married. I am incredibly proud of this milestone, but the entire credit goes to him – who knew patience could last that long?

He’s put up with my weirdness, taken full responsibility of being the parent to our child

…all for the pleasure being in this blog!

He’s the Bergman to my Ullman,

my sense of home and my ends of days:

This marriage may have been a mistake but I would make it again to live through all these years with this brown boy again.

❤︎❤︎❤︎

APPENDIX

The story of us: Part 1 | Part 2 | Part 3Paris, not me

And here’s the drawing that I made after our first anniversary: We had sat and watched the waves in Bandstand.

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Event, Technology, Work

Grace Hopper Celebration India 2018: A designer’s perspective

It was my first ever Grace Hopper India Conference for women in tech and having a reputation as a top conference for tech, I had high expectations from it. And more so because it was organized by women – who were, from my experience in corporate life, organized, efficient, empathetic and warm.  And this year there was even a Design in Tech track. Naturally I was curious and interested.

This year the event was very large with nearly 5000 attendees, 440 companies, and about 300-400 odd attendees from Microsoft itself. There was also 1% men in attendance, the largest ever in GHCI, as we heard in the keynote.


A celebration of women in tech

Beyond the usual welcome and introductions, the first keynote speaker was Lori Beer (Global CIO, JP Morgan Chase). She shared her journey of moving from technology to finance. The key takeaway from her keynote was her message to Pay it forward – what kind of impact can you make in your own way, how you can support other women in the field and what can you give back to the women in tech community.

All the first day talks, including the keynotes, were almost calls to action to the women attendees – about owning their career and believing in themselves. It might seem redundant for some, but for most of the audience, these messages really resonated because we work in a primarily male-dominated profession, even now.

I’ve always been a designer in tech and for most of my career I have been the only woman in the room and had never seen women at the India leadership level until recently. Younger colleagues have asked me why that matters, but it does.

It takes a lot of grit to speak up when you’re the only woman in the room when you might be the only one with a different point of view. It takes a lot of determination to overrule interruptions and still make your point. It takes a lot of perseverance to imagine your own career path when you don’t identify with any of the role models in front of you because they didn’t have to make the same choices of pregnancy, motherhood and parenting.  It takes a lot of courage to come back to work and prove yourself again and again because you made different choices than the people in power.

For many, this set the tone for the rousing and motivating experience for the next 3 days.

However what could have been done better was to include the male attendees into the conversation, but there was no acknowledgement of the men and how the genders can collaborate/support each other better. After the first initial mention of the 1% men stat they were forgotten in most of the sessions I attended. Like SheroesSummit, this could have been a great platform to not repeat the biases of the past and start on a more inclusive note, and possibly including different gender identities.

Design and tech

The conference content was significantly tech-intense and of good quality from what I heard and experienced. There were at least 5 parallel tracks running so it was quite easy to miss out.

Though the organizers had tried to address multiple themes within Design in tech, like de-mystifying Design, Design Thinking, the journeys of a few well-known women Design leaders, and how to transition to a UX career if one is so inclined, there was a fundamental lack of interest in the evolution of Design in Tech or in trying to understand the relationship between Design and UX – the terms were used pretty interchangeably. For a number of attendees, this was an intro to Design so there was a risk of miscommunicating the concept of design and its role in technology.

These were the talks that stood out for me:

Inclusive Design and Accessibility: Swami Manohar from Microsoft Research

Dr Manohar began by talking about recognizing your privilege and exclusion, before addressing inclusive design, and why diverse perspectives matter. His point of view, which is Microsoft’s point of view about Inclusive Design is that if we make it better for the usually excluded group of users, we make it better for everyone.

From How to Design, Innovate, and Create Designs that People will Love: A panel with women design leaders.

“Wait for the right moment of insight – a non-obvious, disruptive insight.”

Sonia Manchanda

 Among the panel there was Sonia Manchanda and Anuradha Madhusudan who really stood out for me.

“Ask yourself, does this idea fit into the narrative of the company?”

Anuradha Madhusudan

It was interesting for me to see how much curiosity there was around design. It shows that not only is there a lack of designers in the field, but also not enough designers who can demystify and evangelize their process and work to their tech partners in meaningful ways. There was a whole session on developers who want to become designers.

A case study about how these developers, Sampada and Aslesha, used design thinking to solve a real problem. I was quite impressed by their level of empathy and how they learnt and applied the design process while solving this problem.

This talk Design for Conversational Interactions by Vidhya Duthaluru and Vandana Abraham was really good, crisp and useful. From a project they had done for Uber, Vidhya succinctly identified all the steps one needs to think about while moving an interaction to a conversational experience.

This was a set of useful conditions to know while Designing for Emerging Markets by Muzayun Mukhtar.

The gender conversation

As I mentioned above, this was a celebration of women in tech. But the idea of “women in tech” itself was a bit fuzzy to some. In almost every talk I attended, by women and men presenters both, there were some sweeping statements about why women would be good at design or women would be good at accessibility or women would be good at storytelling – it’s not about gender, it’s about the person and the skills! This not only reinforced gender stereotypes but also diminished the content of their talk for me.

Despite this and some other logistical challenges, #ghci18 was a great experience and I also managed to catch up with friends from elsewhere at the conference. I met a number of really nice women and found that spending time in the company of women can be very supportive and affirmatory. If nothing else, that’s one good reason to go to women in tech conferences every year!

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Event, Life

The empty space

A couple of months ago we lost our beloved Dida, our mothers’ mother. When I lose someone from my life, I have a ritual of committing to paper all the memories before they grow dim in my mind. This is one of those ritual drawings.

For all the cousins: Rishi, Ribhu, Reshmi, Ruby, Nikon, Bimbo, Josh-da, Mishti-di, Babun-da, Pushan-da, Raja-da, Ruchi-di, Rinku-di, Badshah-da and Tupshi.

Dida

Bengali words

Hall-ghar: the big room, literally the hall
Adda: A gathering for gossip, among other things. Wikipedia definition
Taash: cards
Kodbel: A fruit
Putiram: a sweet shop
Eecha: A sweet made with coconut in the shape of prawns from East Bengal
Cheet: A gur candy probably invented by my Dida
Patla Dal with kaalo jeera: Watery dal made in the East Bengal way
Daler Bora, Daler Paturi: Dishes made with lentils, from East Bangal
Mourala Maachch: Tiny fish from the Bay of Bengal

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Books, Event

Writers, Etc at Alliance Francaise Delhi

The Alliance Francaise in Delhi has a regular event where writers are interviewed. I went to attend one of them in March.

It’s rare that we get an interview of a cartoonist/author and this session – had Indrajit Hazra interviewing Vishwajyoti Ghosh.

marches01

 

I really enjoyed it. And Indi Hazra was not as accusing as the speech bubbles make it out to be!

For more on Vishwajyoti Ghosh read this interview in TCJ and follow him on Twitter.

 

 

 

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Event, sketchbook

Bonus: Sketchnotes, here and there

So, having artists sketch at conferences have become a cool thing these days. I was asked to do some for a company’s employee meeting last year.

06-open-to-explore

I really like this page: Swarn Sehgal was talking about the effort we need to put in to meet our aspirations. One of the key takeaways was to be proactive, especially for companies, instead of waiting for a crisis to bring about the change.

14-ian-hermann-2

And this was Ian Herman talking about how they made the brand come together.

Oh and I forgot to mention, but last year my “sketchnotes” were featured on Kyoorius’s website. Here’s the link: http://kyoorius.com/2013/08/sketchnotes-soo-basu/

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Event, sketchbook

A happy new year with last year’s sketchbook

As always I’m wishing everyone a happy new year in Feb because that’s when it really hits me. Happens to you also I’m sure – so a very happy new year. Last year I had a great year and a great sketchbook, most of which I was too lazy to scan. So here goes.

I think it was October (?) that I happened to go to the book launch of Gandhi before India by Ram Guha.  Until the session began, I amused myself by drawing the people in the audience. If any of you reading this post go to book launches, please don’t stop – I love drawing faces of book lovers – a refreshing change from the blue line Delhi metro commuters.

2013-rg01

and here are some insights from Mr Guha about writing biographies:

1. Never anticipate

2. Look for sources that emanate from the person himself

3. One must flesh in the secondary characters

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